If you are a fan of live events, you might have used Ticketmaster to buy or resell tickets for concerts, sports, and other shows. Ticketmaster is a popular platform that connects event organizers and ticket buyers. However, sometimes you might encounter an error code U521 when you try to purchase tickets on Ticketmaster. This error code prevents you from completing your transaction and paying for your tickets. It can be very frustrating, especially if you are trying to get tickets for a high-demand event.
But don’t worry, there are some ways to fix this error and get your tickets. In this article, we will explain what causes Ticketmaster error U521, how to troubleshoot it, and how to prevent it from happening again.
What Causes Ticketmaster Error U521?
Ticketmaster error U521 is a temporary error that usually occurs when there is a problem with the server or the payment system. It can also happen when the selected seat or ticket is already sold out or reserved by another buyer. Sometimes, it can be caused by your device’s settings, such as ad blocker, cache, or cookies.
According to Ticketmaster, this error code means that “something went wrong while processing your request”. It advises you to retry your purchase or contact customer service if the error persists.
How to Troubleshoot Ticketmaster Error U521?
There are several methods you can try to fix Ticketmaster error U521 and complete your purchase. Here are some of the most common and effective solutions:
Method 1: Use a Different Payment Method
One of the possible reasons for Ticketmaster error U521 is a credit card error. This can happen if your card is declined, expired, or has insufficient funds. To avoid this, you can try using a different payment method, such as PayPal, Apple Pay, or Google Pay. These options are more secure and convenient, and they can bypass some of the issues with credit cards.
To use a different payment method, follow these steps:
- Go to Ticketmaster either on your mobile phone or desktop.
- Choose your ticket and click Next.
- Scroll down to Payments and select Back to Stored Cards.
- Click on the alternative payment method you want to use, such as PayPal, under “Or Pay With”.
- Sign in to your account and confirm your payment details.
- Click Agree & Continue and check if you can purchase tickets without getting the U521 error.
Method 2: Re-Login into Ticketmaster
Another simple way to fix Ticketmaster error U521 is to log out and log in again to your Ticketmaster account. This can refresh your session and clear any temporary glitches that might cause the error. To do this, follow these steps:
- Go to Ticketmaster either on your mobile phone or desktop.
- Click on My Account and select Sign Out.
- Quit Ticketmaster and wait for a few seconds.
- Launch Ticketmaster again and enter your login credentials.
- Click Sign In and try to purchase tickets again.
Method 3: Clear App or Browser Cache
Sometimes, Ticketmaster error U521 can be caused by your app or browser cache. Cache is a temporary storage of data that helps your app or browser load faster and perform better. However, cache can also accumulate over time and interfere with your app or browser functionality. To fix this, you need to clear your app or browser cache and delete any outdated or corrupted data.
To clear your app cache, follow these steps:
- Go to Settings > Apps on your device.
- Find and tap on Ticketmaster.
- Tap on Clear Data and select Clear Cache.
To clear your browser cache, follow these steps:
- Open your browser and go to the menu icon in the top right corner.
- Click on More Tools and select Clear Browsing Data.
- Choose the time range you want to clear and check the boxes for “Cookies and other site data” and “Cached images and files”.
- Click Clear Data and restart your browser.
Method 4: Reinstall the Ticketmaster App
If none of the above methods work, you can try reinstalling the Ticketmaster app on your device. This can ensure a clean installation and resolve any software issues that might trigger the U521 error. To reinstall the Ticketmaster app, follow these steps:
- Go to Settings > Apps on your device.
- Find and tap on Ticketmaster and select Uninstall.
- Go to the Play Store or the App Store and search for Ticketmaster.
- Download and install the app and log in to your account again.
- Try to purchase tickets and see if the error is gone.
How to Prevent Ticketmaster Error U521?
To prevent Ticketmaster error U521 from happening again, you can follow some tips and best practices. Here are some of them:
- Use a stable and fast internet connection. Avoid using public Wi-Fi or VPNs that might slow down or interrupt your connection.
- Update your Ticketmaster app or browser regularly. This can ensure that you have the latest features and bug fixes.
- Avoid opening multiple tabs or browsers when purchasing tickets. This can confuse the server and cause errors.
- Choose your tickets quickly and complete your purchase within the time limit. Ticketmaster only holds your tickets for a few minutes before releasing them to other buyers.
- Check the server status of Ticketmaster before purchasing tickets. You can do this by visiting Ticketmaster’s Twitter account or DownDetector and see if there are any reports of outages or issues.
Contact Ticketmaster Customer Service
If you have tried all the methods above and still get Ticketmaster error U521, you might need to contact Ticketmaster customer service for further assistance. They can help you troubleshoot the error, process your payment, or find alternative tickets for you.
You can contact Ticketmaster customer service through the following channels:
- Phone: Call 1-800-653-8000 and follow the prompts to speak to a representative.
- Chat: Visit Ticketmaster’s Help Center and click on the chat icon at the bottom right corner to start a live chat with an agent.
- Email: Fill out this form and provide your name, email, phone number, order number, and a brief description of your issue. You will receive a reply within 24 hours.
- Twitter: Tweet to @TicketmasterCS and include your order number and a brief description of your issue. You will receive a response within a few hours.
Conclusion
Ticketmaster error U521 is a common and temporary error that can occur when you try to purchase tickets on Ticketmaster. It can be caused by various factors, such as server problems, payment issues, seat availability, or device settings. However, there are several ways to fix this error and get your tickets. You can try using a different payment method, re-logging into Ticketmaster, clearing your app or browser cache, or reinstalling the Ticketmaster app. You can also prevent this error from happening again by following some tips and best practices, such as using a stable internet connection, updating your app or browser, avoiding multiple tabs or browsers, choosing your tickets quickly, and checking the server status. If none of these methods work, you can contact Ticketmaster customer service and get help from them.